Contact information
CONTACT INFORMATION
Last updated: May 2026
Gino Torino provides a discreet and highly curated customer support experience.
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1. CUSTOMER SUPPORT
All customer inquiries are handled exclusively via email:
support@ginotorino.com
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2. RESPONSE TIME
We aim to respond within 24–72 business hours.
During limited drops, launches, or high-demand periods, response times may be longer.
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3. COMMUNICATION POLICY
Gino Torino does not operate phone support, live chat, or social media customer service.
All communication is handled exclusively via email to ensure structured, traceable, and efficient handling of requests.
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4. REQUIRED INFORMATION
To ensure faster assistance, please include:
- Full name
- Order number (if applicable)
- Clear description of the request
Incomplete requests may experience delays in response.
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5. SCOPE OF SUPPORT
We assist with:
- Order inquiries
- Shipping updates
- Returns and refunds
- Product information
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6. IMPORTANT NOTES
- We do not respond to spam or irrelevant messages.
- Each request is handled individually.
- Support priority may vary depending on order status and urgency.
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GINO TORINO
"For those who move in the dark."